Contact Puffin Insurance

Find all our contact details below

For Travel Insurance


To purchase or amend an existing policy


Call: 0333 772 0346 (Mon-Fri: 9:00 - 17:00)


To cancel an existing policy

If you wish to cancel, please see your policy wording for full details of your cancellation and refund rights.  

Please email the customer service team with your policy number, details of whether you have travelled, if you intend to claim and your reason for cancellation.  Alternatively you can use the email generator in this link, Travel Policy Cancellation to confirm details of your policy and allow for cancellation.  


Call: 0333 772 0346 (Mon-Fri: 9:00 - 17:00)


If you need emergency medical assistance

Call our 24 hour emergency medical team on: +44 (0) 2038 599 317 and press option 1


To make a travel insurance claim

To make a claim under all sections (except Gadget Cover or Scheduled Airline Failure Insurance sections) please submit your claim online at:

Or contact:
Travel Claims Team, AXA Partners, The Quadrangle, 106-118 Station Road, Redhill, RH1 1PR
Call: +44 (0) 2038 599 317

To make a Gadget Cover claim please contact:
Citymain Administrators Ltd., 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN
Call: 0333 999 7932

If you are the lead policyholder, you can also make a gadget claim here you'll need your email address and postcode as well as your policy reference


To make a Scheduled Airline Failure Insurance claim please contact:
IPP Claims at Sedgwick, Oakleigh House, 14-15 Park Place, Cardiff CF10 3DQ. United Kingdom
Call: +44 (0)345 266 1872


For Pet Insurance

Purchase or amend an existing policy

Call: 0333 772 0346 (Mon-Fri: 9:00 - 17:00)


To make a Pet Insurance claim

Our Pet Insurance policies are administered by Trent-Service. To request a claims form you can contact them on:

Call: 01285 626020