About us

Want to know a bit more about Puffin Insurance?

About Puffin Insurance

We are specialists in Travel Insurance and Pet Insurance, our philosophy is simple:

Our philosophy

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Great value Provide great value Travel and Pet Insurance.
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Straightforward and helpful A straightforward and helpful website and call centre to make buying simple.
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Great customer service Great customer service and underwriters there if you ever need to make a claim.

We can do this because we're focused on just these insurance lines and continually strive to keep our costs low.... you won't find any marble floored entrance hall at our offices (paid for by inflating the price of your insurance). We spend all our time and effort focusing on servicing our customers, enhancing our product, refining our website and a raft of other things that ensures we deliver great value Travel and Pet Insurance products with excellent customer service and a super simple website.

Who we work with

Travel Insurance
Puffin travel insurance policies are underwritten and administered by Inter Partner Assistance and is incorporated in France as a “société anonyme” and registered at Nanterre commercial registry with registered number 316 139 500 RCS Nanterre. The head office address is 8-10 rue Paul Vaillant Couturier 92240 Malakoff, France . Inter Partner Assistance S.A. UK Branch is registered in England and Wales with registered number BR000947 and with registered address at 106-118 Station Road, Redhill, RH11PR. The liability of the company’s members is limited. Inter Partner Assistance S.A. is authorised and regulated by the Autorité de Contrôle Prudentiel et de Résolution (ACPR). Authorised by the Prudential Regulation Authority (firm reference number 1035181). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request. Inter Partner Assistance S.A. is part of the AXA Group.
Pet Insurance
Puffin pet insurance is underwritten by Great Lakes UK Insurance Limited who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 955859. Your claims will be administered by Trent-Services. Trent-Services are a UK based claims administration specialist with extensive experience in administering Pet Insurance and other personal lines insurance.

Where we're based

Puffin Group UK Ltd are based in Wales, with our customer service contact centre based in Cardiff (Sales).

What do Puffins have to do with Insurance?

Ahem, well, nothing really. We just like the colourful little things!